1 Introduction
Maju36 ("we", "Platform") respects the privacy of all users and is committed to protecting the personal information shared with us. This Privacy Policy is formulated in accordance with robust data protection principles and complies with applicable legislation under our operating jurisdiction.
As an online casino platform serving players in Malaysia, we understand how important trust is. Every piece of information you provide to maju36 is handled with full responsibility — from initial registration through every transaction and gaming session. We do not treat your data as a revenue source; it is a trust we safeguard to the best of our ability.
This policy details what data is collected, why it is collected, how it is used, who it may be shared with under certain circumstances, and what your rights are as the owner of that data.
maju36 does not sell, rent, or trade players' personal data to third parties for marketing purposes. This is not merely a promise — it is a policy we uphold without exception.
2 Information We Collect
2.1 Information You Provide Directly
When you register and use the maju36 platform, you provide us with the following information:
| Information Type | Example | Purpose of Collection |
|---|---|---|
| Identity | Full name, IC number, date of birth | Identity verification (KYC), legal compliance |
| Contact | Email address, phone number | Account communications, security notifications |
| Finance | Bank details, transaction history | Processing of deposits and withdrawals |
| Address | Residential address, postcode, state | KYC verification, AML compliance |
| Documents | MyKad copy, utility bills | Identity and address verification |
2.2 Information Collected Automatically
When you use the maju36 platform — whether via web browser or mobile app — we automatically collect technical information to ensure the platform operates properly and securely:
- Your IP address and network information
- Device type, operating system, and browser version
- Activity history on the platform (games played, session duration)
- Access log and technical error data
- General geographic location (based on IP, not GPS)
3 How We Use Your Information
Every use of data by maju36 has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below:
3.1 Account & Platform Operations
- Create and manage your player account
- Process deposits and withdrawals securely
- Verify your identity during login and transactions
- Provide effective customer support
3.2 Security & Compliance
- Detect and prevent fraud, money laundering, and illegal activities
- Comply with KYC and AML requirements under our operating license
- Fulfill directives from relevant regulatory authorities
- Protect platform integrity against cybersecurity threats
3.3 Service Improvements
- Analyze usage patterns to improve the platform experience
- Test new features before official launch
- Personalize game recommendations based on your preferences
3.4 Communications
Maju36 will contact you via email or in-app notification for the following: important account updates, security information, promotional content (if you have opted in), and notices of changes to our terms or policies.
4 Sharing Information with Third Parties
Maju36 does not share your personal information with third parties for marketing or commercial purposes. Sharing only occurs in the following limited and controlled situations:
4.1 Authorised Service Providers
Certain third parties act as data processors on our behalf, including payment service providers, game providers, identity verification services, and cloud infrastructure providers. All such third parties are bound by strict confidentiality and data protection agreements.
4.2 Legal Requirements
Maju36 will disclose required information when mandated by law, court order, or a regulatory authority with valid jurisdiction. In such situations, we will notify you where permitted by law to do so.
All third-party service providers we work with have undergone thorough security assessments and are required to comply with privacy policies that meet at least the same standards as our own.
5 Data Security
Maju36 invests seriously in data security infrastructure to ensure your personal information remains protected at all times. The security measures we employ include:
- 256-bit SSL Encryption: All data transmitted between your device and maju36 servers is fully encrypted.
- Data-at-Rest Encryption: Sensitive information stored in our database is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): An additional security layer for login and financial transactions.
- 24/7 Monitoring: A real-time threat detection system that monitors for suspicious activity around the clock.
- Regular Security Audits: Independent security assessments are conducted periodically by external experts.
- Strict Access Control: Only authorised personnel may access players' personal data, with every access logged and monitored.
That said, no security system is entirely foolproof. You also play an important role in protecting your account by using a strong password, enabling 2FA, and promptly reporting any suspicious activity.
6 Data Retention Period
Maju36 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our data retention guidelines:
- Active account data: Retained for the duration of the active account plus 7 years after closure, in accordance with AML compliance requirements.
- Transaction records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
- Security logs: Retained for 2 years for investigation and audit purposes.
- Support communication records: Retained for 3 years after the case is closed.
- Anonymised analytics data: May be retained for a longer period as it contains no personally identifiable information.
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.
7 Cookies & Tracking Technologies
Maju36 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:
7.1 Essential Cookies
These cookies are required for the core functions of the maju36 platform, such as secure login, session verification, and security. Without them, the platform cannot function properly. Essential cookies cannot be disabled.
7.2 Analytics & Functional Cookies
These cookies help us understand how players use the platform, which pages are most popular, and where technical issues occur. This information is used to continuously improve the platform. You may opt out of these cookies, though some platform features may be affected.
7.3 Managing Cookie Preferences
You can manage or delete cookies through your browser settings at any time. Each browser provides different instructions for managing cookies — please refer to your browser's documentation for detailed guidance.
8 Your Rights as a Data Subject
As a maju36 player, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request correction of any inaccurate or incomplete information in your account.
Right to Erasure
Under certain circumstances, you may request that your personal data be deleted, subject to our legal obligations.
Right to Restriction
You may request a restriction on the processing of your data while any dispute is under investigation.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing or profiling purposes at any time.
To exercise any of the above rights, please contact our privacy team via live chat or support email. We will process your request within 30 days of receipt.
9 Child Data Protection
The maju36 platform is not intended for individuals under the age of 21. We do not knowingly collect personal data from children or minors. All account registrations require age verification through a strict KYC process.
Should we discover that personal information has been collected from an individual who does not meet the minimum age requirement, we will take immediate action to delete that information and close the account in question. Parents or guardians with concerns about this matter are encouraged to contact our support team promptly.
10 Amendments to the Privacy Policy
Maju36 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any material amendments will be communicated to you via your registered email and in-platform notification at least 14 days before it takes effect.
The date of the most recent update is always displayed at the top of this document. You are encouraged to review this page periodically to stay informed about how we protect your information. Continued use of the maju36 platform after any amendment takes effect constitutes your acceptance of the revised policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the maju36 privacy team is ready to assist you through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Support Email: [email protected] — response time is typically within 24 hours on business days.
For formal complaints related to data protection that cannot be resolved through our support channels, you have the right to submit a complaint to the relevant data protection authority under your jurisdiction.
We are committed to responding to all privacy-related inquiries within 72 hours and resolve official data rights requests within 30 days of the date of receipt.
How maju36 Protects Your Data
Data protection is not merely a legal obligation for us — it is a core commitment of maju36 to every player.
End-to-End Encryption
All data transmitted between your device and maju36 servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions.
No Data Sales
Maju36 has never and will never sell, rent, or trade players' personal data to any third party for marketing purposes.
Full Control in Your Hands
You may access, amend, or request deletion of your personal data at any time by contacting our team via live chat.
Regular Independent Audits
Maju36's privacy practices and data security are periodically reviewed by independent auditors to ensure ongoing compliance with international standards.
Secure Infrastructure
Player data is stored in certified data centres with strict physical and digital security controls, including backup and disaster recovery systems.
Rapid Breach Notification
In the event of any data breach affecting your information, maju36 will notify you within 72 hours of the incident being detected.