Maju36 Terms and Conditions – Complete Malaysia Platform User Guide

1 Introduction & Acceptance of Terms

This Terms and Conditions document ("Agreement") governs your use of the maju36 platform, including the website, mobile app, and all related services operated by our company ("maju36", "we", or "Platform").

By accessing, registering, or using any part of the maju36 platform, you automatically agree to be bound by this Agreement. If you are registering on behalf of another entity such as a company, you warrant that you have the authority to bind that entity to this Agreement.

Maju36 operates under a recognised international licence and fully complies with all applicable regulatory standards. This platform is open only to individuals who meet the eligibility requirements set out in this Agreement.

2 Account Eligibility & Registration

2.1 General Eligibility Requirements

To register and use the maju36 platform, you must meet all of the following requirements without exception:

• Be at least 21 years old on the date of registration.
• Be located in a geographic region where use of this platform is permitted under local law.
• Registering only one account only — multiple accounts per individual are strictly prohibited.
• Has full legal capacity to enter into binding agreements.
• Has never been banned or suspended by maju36 previously.

2.2 Identity Verification Process (KYC)

All maju36 accounts are subject to a strict Know Your Customer (KYC) process. You are required to submit valid identity verification documents, including a Malaysian identity card (MyKad), proof of current address, and any additional documents that may be requested by our compliance team. The KYC process is conducted using the latest data encryption technology to protect your personal information.

2.3 Account Information

You are fully responsible for ensuring that all information provided during registration is accurate, current, and complete. maju36 reserves the right to suspend or close any account found to contain false or misleading information without compensation.

3 Deposits & Payments

3.1 Accepted Deposit Methods

Maju36 accepts a wide range of popular payment methods in Malaysia, including online banking (FPX), digital wallets such as Touch 'n Go eWallet and GrabPay, bank transfers, and other methods listed in the Deposit section of the platform. All transactions are processed using 256-bit SSL encryption.

3.2 Deposit Limits

The minimum deposit for all payment methods is RM10. Daily maximum deposit limits apply based on your account tier and verification status. Players who have completed full KYC verification enjoy higher deposit limits compared to accounts still under review.

3.3 Deposit Processing

Deposits via FPX and digital wallets are processed within seconds to five minutes. Bank transfers may take up to one business day to be credited to your maju36 account, depending on your bank.

4 Fund Withdrawal

4.1 Withdrawal Requirements

To make a withdrawal at maju36, your account must have completed full KYC verification. The minimum withdrawal is RM50 per transaction. All withdrawals will be returned to the original payment method used for the deposit, subject to case-by-case review by our finance team.

4.2 Processing Timeframes

Maju36 is committed to processing all withdrawal requests within 24 hours on business days. Withdrawals submitted on weekends or public holidays will be processed on the next business day. Additional time may be required depending on the receiving bank's internal procedures.

4.3 Security Checks

For player safety, maju36 runs automatic security checks on every withdrawal request. These checks include identity verification, risk assessment, and anti-money laundering (AML) compliance. This process is conducted transparently and will not affect legitimate withdrawals.

• Withdrawals flagged as high-risk may require additional documentation.
• Maju36 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• All withdrawals are subject to bonus wagering requirements if there is an active bonus in the account.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by maju36 are subject to the specific terms and conditions stated alongside each offer. Players are encouraged to read the terms of each promotion carefully before claiming any bonus.

5.2 Wagering Requirements

Bonuses received from maju36 promotions are subject to varying wagering requirements depending on the promotion type. Wagering requirements must be fully met before any winnings derived from the bonus can be withdrawn. Requirements typically range from 10x to 30x the bonus value, with exact details stated in each promotion's terms.

5.3 Bonus Rules

• Each player is eligible to claim only one type of active bonus at a time.
• Bonuses may not be transferred between accounts or redeemed without meeting the wagering requirements.
• Maju36 reserves the right to cancel or modify promotions at any time with reasonable notice.
• Bonus abuse, including the use of multiple accounts or identity fraud, will result in permanent account closure.
• Winnings from free spin bonuses are subject to a maximum withdrawal cap as stated in the relevant promotion's terms.

6 Game Rules

6.1 Game Fairness

All games available on the maju36 platform use a Random Number Generator (RNG) that has been independently verified by the internationally recognised certification body eCOGRA. This ensures that every game outcome is completely random and cannot be manipulated by any party, including maju36 itself.

6.2 Player Responsibilities

Players are fully responsible for understanding the rules of each game before playing. maju36 provides clear game instructions for every game. Wagers that have been placed and confirmed cannot be cancelled.

6.3 Technical Issues

Should a technical issue occur during a game session due to a system failure on maju36's end, your account will be re-credited with the amount of the affected wager. However, maju36 is not liable for losses resulting from internet connection failures on the player's end.

7 Account Security

You are solely responsible for keeping your maju36 account password and login credentials confidential. maju36 will never request your password via email, SMS, or any other communication channel.

If you suspect your account has been accessed without authorisation, please contact the maju36 support team immediately via live chat. We will take prompt action to protect your account, including temporarily freezing it until your identity can be re-verified.

• Enable two-factor authentication (2FA) for added protection.
• Do not share your account information with anyone, including family members.
• Avoid using public Wi-Fi to access your maju36 account.
• Always log out after using the platform, especially on shared devices.

8 Privacy & Data Protection

Maju36 takes the protection of players' personal data seriously. All personal information collected during registration and platform use is stored and processed in accordance with our detailed Privacy Policy. Your information will not be sold, rented, or shared with third parties without your consent, except as required by law or the relevant regulatory authorities.

For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy complete.

9 Account Closure & Suspension

9.1 Closure by Player

You may close your maju36 account at any time by contacting our customer support team. Before closure, ensure your account balance has been fully withdrawn. Any unclaimed balance within 90 days of the closure request will be subject to our inactive funds policy.

9.2 Closure by maju36

Maju36 reserves the right to suspend or close an account without prior notice in the following situations:

• Suspected fraud, money laundering, or other illegal activities.
• Violation of any terms within this Agreement.
• Systematic abuse of promotions or bonuses.
• Use of automated software or bots to access the platform.
• Multiple account registrations by the same individual.

10 Liability Limits

Maju36 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to financial losses from gaming, data loss, or service disruptions beyond our control.

The maximum liability of maju36 against any claim submitted by a player is limited to the amount actually deposited by that player into their account within the 30 days preceding the event giving rise to the claim.

This Agreement is governed by the laws under the jurisdiction of maju36's operating licence. Any disputes will be resolved through binding arbitration in accordance with the rules of a recognised arbitration body.

11 Responsible Gaming

Maju36 is fully committed to responsible gaming practices. We provide a range of self-control tools that you can access at any time through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Play Time Limit: Limit the amount of time you can spend on the platform each day.
• Time Out: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your access to the platform if you feel it is necessary.
• Reality Check: Receive periodic reminders about the amount of time and money you have spent.

If you or someone you care about is experiencing gambling-related issues, please seek help immediately. For more information, visit the Responsible Gaming ours.

12 Amendment of Terms and Conditions

Maju36 reserves the right to amend, update, or replace any part of this Agreement at any time at our sole discretion. Any material amendments will be communicated to players via registered email and in-platform notifications at least 14 days before the amendments take effect.

Continued use of the maju36 platform after the notice period constitutes your acceptance of the amended terms. It is your responsibility to review this page periodically for the latest updates. The most recent effective date is always displayed at the top of this document.